Where mission-driven design meets high stakes industries.
I lead customer experience, AI innovation, and digital transformation within complex, regulated industries — solving difficult human problems and building products that serve them first.
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Expertise
New Product Innovation
Driving products from concept to launch through human insight, technical strategy, and measurable business value—balancing desirability, feasibility, and viability.
AI-Forward Team Enablement
Building and mentoring cross-disciplinary teams with a focus on career growth and whole-person support; helping humans and AI carry unique value and collaborate seamlessly.
Complex Regulated Ecosystems
Broad fluency across complex regulated industries, including wealth management and life insurance; more recently mission-driven work across payer, provider, PBM, pharmacy, and wellness.
Career, Community, Education & Case Studies
One journey, many dimensions.
- 2005Community
LifeChronicles — Interview Volunteer
Volunteered with a nonprofit that records life stories and final messages for people nearing end of life. Logistically supported sessions to ensure comfort and dignity while helping people leave meaningful messages behind for their loved ones.
- 2007Education
Rutgers University — Bachelor of Arts
Undergraduate foundation in psychology, philosophy, and English — the roots of a human-centered career.
- 2008Work
Radiant Digital — Project Coordinator & UX Designer
Foundational project management role that grew into an Information Architect & UX Designer seat. Successfully delivered a machine learning educational platform called Knewton.com, recognized as a finalist in Amazon.com's Web Services Start-Up Challenge.
- 2010Work
NTT DATA Services — Senior Director / Experience Architect
Architected enterprise experiences across website, portal, contact center, mobile, wearable, and voice channels. Co-led a team of ~50 experience professionals, including a ~10-person Customer Experience & Product Strategy practice. Led deep observational research, rapid prototyping, product prioritization and roadmaps, service design, inclusive co-creation workshops, business case development, communications strategy, and change management.
- 2016Community
Stein Hospice — Companion Volunteer
Companion volunteer for people at the end of life, supporting comfort, dignity, and presence.
- 2018Education
Parsons School of Design — Master of Science
Thesis: Banking & The Social Good Imperative. Graduate work connecting design, business, and social impact.
- 2020Community
The IDEA Group — Founder
Grassroots nonprofit driving local social justice reform through inclusive community events and advocacy.
- 2020Community
Women's Surf Tribe — Educational Chairperson
Guided the group's educational initiatives and authored content distributed across channels under a communications strategy I created — content that empowers people to take action in their own lives if they choose, deepens awareness of our behavioral impact on the planet and the ocean, and fuels online conversation and community.
- 2021Community
Milltown Human Relations Committee — Secretary
Helped form this official town committee and served on it in its founding year. The HRC's charter: protect every Milltown resident from adverse action based on race, creed, national origin, gender, sexual orientation, disability, and more — and advance fairness, education, and equal opportunity across community life.
- 2022Work
Publicis Sapient — Director, Customer Experience & Innovation
Director on the CX & Innovation team with a dedicated focus on healthcare — leading strategy, discovery, and end-to-end program delivery for payers, providers, PBMs, and Medicare organizations. Partners with clients on customer experience transformation, service design, conversational and generative AI, and the operating models required to scale them inside highly regulated environments.
Hi — I'm Megan.
I build digital products and services in the kinds of industries where the stakes are real — regulated, complicated, and consequential — and where a better experience genuinely impacts someone's life.
Off the clock, I've lived in New Jersey my whole life and love it, spend a lot of time in the garden, throw the occasional pot, and share my house with a pack of very good, very scruffy dogs.
The long version
A lifelong student of people.
I fell in love with psychology in high school and never really left. It shaped what I studied at Rutgers, it shaped my first jobs, and — even when the title on my business card kept changing — it has quietly been the through-line of my entire career. Understanding how people actually think, decide, and behave is the part of the work I find endlessly interesting.
That's why I've gravitated toward building digital experiences — products that people actually touch, use, and think through. Products that both mimic the way we think and influence it. The work I love most sits in mission-driven, highly regulated spaces where the stakes are real and good design is hardest to make real. I care deeply about the healthcare industry, but the pattern repeats across financial services, insurance, nonprofits, and public service: real constraints, real consequences, and people navigating systems that were rarely designed with them in mind. Lately, I've been focused on building products that improve people's health outcomes and the journey of their healthcare experience. Those are the types of problems and solutions I want to spend my time on.
The same instinct shows up outside of work. I have volunteered with people at the end of life as a companion and as a facilitator to preserving the stories they want to leave behind — different context, same thread. Just being present, paying attention, and making a hard moment a little bit easier. I'm also a longtime activist for environmental sustainability, inclusivity, and criminal justice reform, mostly through nonprofit work and grassroots organizing.
Outside of work
Home, garden, and a lot of good dogs.
Most of life happens close to home: on the water, in the garden, or somewhere within earshot of the dogs. The garden has been part therapy and part small produce stand since 2012, the pottery wheel turns out jewel-toned pieces with very few rules, and a steady diet of sci-fi and long hikes keeps the quieter rhythm full.
The household is largely run by two dogs, Layla and Dexter, while my first dog, Hossen, is still very much part of the family — the one who taught me most of what I know about being a good human to a good dog.
When I leave home, I chase adventure travel — the kind that resets you and rearranges what you think you know. Tanzania, Portugal, Belize, Reykjavik, and a growing list of places I've fallen in love with. Then, if I'm lucky, I come back to a cup of decaf in the morning, a good audiobook in my ears, and a steak on the grill as the sunsets.
Let's talk